At first it was fun, to talk to someone at the other end of the table thru mobile phone (something that wouldn't be fun for an ordinary subscription, from Globe or Smart, not even Red Mobile matches the Unlimited mojo of Sun Cellular).
But I guess all good things must come to an end, as the signal and voice deteriorated thru that short time. It wasn't fun anymore when I have to talk to a consultant but gets a very choppy reception. Neither is it fun when the signal strength drops when I am inside a room.
Overall, I hope that this will help bring down my monthly bill from Globe, so, a lot of luck to me.
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You know what that is not the only problem with suncellular. Just last Sunday, my wife had to go to China for some business and of course we need to activate the roaming service of our postpaid line. I called their super busy line and I was able to talked to Rep of Sun (Marlon M.) at around 1130 am and want to confirm if they have the yahoo chat available to china so my wife ca use it. Then this rep told me that they have and they have unlimited service like for a week for only 100 pesos. I was so happy when I heard that however I want to make sure so I asked him, confirm it again and again to him (marlon) if this is the correct rate and he is keep on saying YES. So what I did is instruct my wife to use this service so we chat as in to the max like until 1am. To my surprise my wife is not responding to my messages on the next day and I received an email from her that she was not able to respond. So what I did is call sun hotline again, I was so shocked that our line was disconnected because the current charge was over the limit. So I ask the rep why? They told me that I have approx 3,000 pesos that I should settle. I wonder where it came from and they confirm that it was from roaming charges. To cut the story short, Marlon gave me false information and the Y.M service is not unlimited. More frustrating is they want me to pay the 3k so they can revert back the connection. I was really pissed off when I heard, so I escalate it to their Supervisor (Randy). I spoke to him for almost 4 hours just to resolve the issues. He reach out to two departments, the one who will verify the call (with marlon) and other one is the billing. Of course, my complains were valid and they confirmed that it was a false information and I am not lying to them, the fact is why should I? Randy promise me that it will be resolve within 24 hours, so I waited for 24 hours and asked my wife if the line was activated and she confirms that it is not yet active. Then I called again to confirm it, and as usual they did not do what they just said again. It was really annoying and frustrating and since Randy is in morning shifts the graves Reps and supervisors that I spoke just reported it and escalate it to Randy and ask me to call again the next day. 11 am I called them and they make excuses but they assure that it will revert my phone line. After few discussions and after an hour or two my line got back. But it did not end there. Wrong information was provided to me about roaming call charges just today...too bad customer service...Lesson learned is don’t believe them if you did not reconfirm if for the second or better 3rd time
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